Privacy Policy

Effective Date: 4 March 2026

STRYK 3D Fabrication ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We may collect the following personal information:

• Identity information: Name, surname
• Contact information: Email address, phone number, physical address
• Transaction information: Order history, payment records, invoice details
• Communication information: Messages and correspondence with us

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Generate and send invoices
• Communicate with you about your orders and our services
• Comply with legal and regulatory requirements
• Improve our products and services

3. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: To fulfil orders and provide services
• Legitimate interest: To improve our business and communicate with customers
• Consent: Where you have given us explicit consent (e.g., marketing communications)
• Legal obligation: To comply with South African law

4. Data Sharing

We do not sell your personal information. We may share your information with:

• Courier services: To deliver your orders
• Payment processors: To process transactions
• Legal authorities: When required by law

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal, accounting, or reporting requirements
• Resolve disputes

Inactive client records are retained for a maximum of 5 years, after which they are securely deleted.

6. Your Rights Under POPIA

You have the right to:

• Access your personal information held by us
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Object to the processing of your information
• Withdraw consent previously given

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

8. Cookies

Our website may use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

10. Contact the Information Officer

For any privacy-related queries or to exercise your POPIA rights:

• Visit our website for current contact details
• Reference: POPIA Information Request